One of our key clients is looking for a Senior Claims Consultant to join the business to provide a quality end to end service to their clients.

This position is a national role based in the South region with remote working, however travel to clients will be necessary when required.

If you're considering a new chapter in your career and would like to work with a people-centric, collaborative, and values-driven business, then this is the opportunity for you. The purpose of this role is to provide a quality end-to-end service to clients and quality support to claims and client service colleagues.

The role;

• To provide a first-class proactive service to clients and prospective clients, looking for opportunities to satisfy needs through the client proposition
• Manage end-to-end claims processing, including reviewing and validating claims, gathering necessary documentation, and ensuring compliance with company policies and industry regulations
• Identify, investigate, and resolve any issues relating to claims being handled
• Ensure that claims processing adheres to company policies, procedures, and industry regulations.
• Identify opportunities for process improvement and contribute to the development of best practices
• Maintain accurate and detailed records of all claims, ensuring that documentation is complete and accessible for review by internal and external stakeholders
• Collaborate with internal teams, including underwriters and legal experts, to ensure a coordinated and efficient claims resolution process
• To maintain own learning and CPD

The successful candidate;

• Sound technical knowledge of the Insurance Industry
• Experience in Property Damage and Business Interruption
• Working knowledge of claims processes and regulatory standards
• Working knowledge of FCA compliance rules
• Competent user of insurance client system; Acturis an advantage
• Confident user of technology and software e.g. MS Office and Outlook
• Good communication skills at a senior level
• Chartered Loss Adjuster or significant progress towards ACILA

You will be rewarded with a very attractive basic salary plus car allowance, along with a variety of benefits; 30 days holiday + bank holidays, Generous pension contribution, Private Medical Insurance, Group Life Insurance, Group Income Protection and flexible working.

Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy.

Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.