We are seeking a motivated and detail-oriented Commercial Account Handler to join our dynamic team. In this role, you will play a key part in generating revenue and enhancing the profitability of our business while ensuring compliance with all relevant regulations.

Key Responsibilities:

• Manage all aspects of commercial insurance including new business, renewals, mid-term adjustments, claims, and client queries.
• Ensure adherence to compliance standards and best practices in all business activities.
• Handle complaints professionally and in accordance with company policies.
• Maintain high levels of customer service, providing expert advice and guidance to clients.
• Actively work to secure renewal business and promote in-house premium financing solutions.
• Collaborate with Account Executives and maintain strong relationships with insurers and underwriters.

What We're Looking For:

• Experience: Working knowledge of commercial insurance products and experience in a similar account handler role.
• Skills: Strong attention to detail, confident communication skills, and the ability to build relationships with clients and insurers.
• IT Proficiency: Familiarity with Acturis and Microsoft products.
• Qualifications: Commitment to pursuing Cert CII; existing Cert CII qualification is a plus.
• Compliance: Understanding of FCA compliance standards.

Why Join Us?

• Be part of a supportive team committed to exceptional customer care.
• Opportunities for professional development and training.
• Engage in a collaborative work environment focused on growth and innovation.

If you are ready to take the next step in your career and contribute to a thriving business, we want to hear from you! Contact Ian at IDEX

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Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.