We are looking for an experienced claims professional to join a vibrant team based in Surrey.

The main purpose of the role is to provide a first class claims service to your clients across a mixed portfolio which will include Property, Liability and Professional Indemnity Claims.

The role will include;

• Liaise with clients and provide appropriate advice on claim procedures.
• Liaise with Underwriters, Insurers, Loss Adjusters, Solicitors and colleagues on claims.
• Attend meetings with clients, Underwriters, Loss Adjusters and colleagues as required, ensuring that accurate meeting notes are kept (if required).
• Create claims records on the company database, diary claims to request updates ad keep financial records up to date.
• Prepare and send email correspondence/instructions to relevant parties.
• Dealing with incoming and outgoing telephone calls, ensuring that all information is accurately and adequately recorded.
• Ensure that all claim payments are dealt with in a timely manner to clients and service providers.
• Ensure that the company's systems and procedures are always followed in accordance with the current procedures and/or compliance manuals; conduct checks and audits of claim files maintain records of complaints and repudiations.

The successful candidate will have previous claims experience handling Property and Liability Claims - ideally gained from a broker however candidates from an adjusting / insurer background will also be considered. You will enjoy working part of a close-knit team where 'team work' and 'client comes first' are at the heart of this firm's culture.

Please get in touch to discuss further!

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At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.