IDEX Consulting are working in partnership with a leading Financial Planning Group who are in the process of bolstering their compliance team and have numerous newly created opportunities within the division.

Due to the nature of the role, the business require somebody with management experience, along with a proven history of creating policy and procedure within a previous complaints-based role.

Duties include;

• Management and oversight of an existing complaints team across the Investment Management team
• Helping recruit and grow the Financial Planning complaints team
• Hands-on duties of handling complaints from clients whilst the team is in its infancy
• Supporting complaints specialists in their investigations, bringing these to a timely resolution
• Responsibility for overall governance of the team
• Management Information reporting with trend identification, ensuring data is accurate and up to date

Previous experience within a similar role is essential, due to the fast paced nature of the role. Ideally, you will experience within a DFM environment, with an understanding of Investment Management along with Financial Planning.

You will also be required to have a comprehensive understanding of the Financial Conduct Authority complaints requirements and regulatory reporting requirements.

This is an exciting opportunity for somebody who wants to receive autonomy within their role and be able to shape and mould the division, having a genuine voice and say within the business.

Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy.

Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.