*ASSESSMENT DAY will be on held on the 12TH NOVEMBER 2024*

**Immediate starts - 7 positions available**

The Role:
As a Member Connect Representative you will be responsible for:

• Handle a high volume of inbound calls in a professional and timely manner, ensuring customer satisfaction
• Understand customers' needs and provide appropriate solutions or alternatives to meet their requirements
• Accurately record and maintain customer information and interactions in a centralised database
• Deliver first-class customer service at all times

The successful candidates will have:

• Previous experience in a contact centre or phone based office role is preferred, but other customer focused roles including retail and hospitality will also be considered
• Must have full right to work in the UK without restriction and have no CCJ's
• Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively
• Strong interpersonal skills, enabling you to build rapport with customers and handle diverse customer interactions
• Demonstrated organisational and planning skills, allowing you to manage multiple tasks and prioritise effectively
• Proactive mindset with a desire to improve standards, develop new procedures, and enhance working practices
• Ability to work under pressure and handle challenging situations professionally and calmly

For more information please contact Lynn Wilson 07918211987 or email lynn.wilson@idexconsulting.com

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Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.