IDEX Consulting are working with a successful client who are expanding due to growth and looking for a Team Manager.

You must have experience in leading, coaching a team and a good background in DB Pensions.

Responsibilities:

• Lead, coach, and motivate team members to meet event delivery targets using effective practices and adherence to policies.
• Ensure processes are followed and improved to maintain best practices, enhance efficiency, and boost client profitability.
• Continuously improve service quality through controlled process enhancements and effective SLA management.
• Set and achieve client performance targets by creating and implementing team plans.
• Maintain a forward planning schedule to balance resources with demands and manage daily workloads to meet national targets.
• Monitor project income, manage resources, and align headcount with client needs to optimise profitability.
• Handle monthly/quarterly billing and ensure additional work is billed according to contracts.
• Manage the team's expense budget.
• Plan and manage resource capacity to ensure smooth service delivery and adjust for workload fluctuations.

Desirable:

• Strong operations management background within a Pensions Administration environment.
• Experience with client-facing service delivery.
• Budget and client profitability management experience.
• Experience with client revenue generation and fee negotiation.
• A strong people manager with a track record of developing high performing teams.
• Experience managing and implementing change.
• Pensions knowledge is desirable.

Please apply or needing more information then get in touch with rehana.sadiq@idexconsulting.com

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