I am currently recruiting for 3 Operation Underwriting Managers/Teams Leaders with a Lloyds syndicate background:

You must have underwriting operations experience within a Lloyds market syndicate:

Requirements:

• To maintain strong relationship with BPO vendor partners.
• Ensure that all reported issues are properly addressed and resolved in a timely fashion

Support the day-to-day operations of migrated processes to include:

• Processing defined exceptions including proper evaluation of the exception, liaison with business partner and BPO vendor partners, as necessary to determine root cause(s) and agree appropriate resolution(s)
• When requested, review and validate day-to-day BPO vendor escalations to ensure these are all valid
• Serving as a subject matter expert (SME) within Europe Operations and providing escalation to Senior Operations Manager for all issues that require further Management attention
• Liaison and central communications with IT to advise and coordinate updates re. production issues that are impacts SLAs
• Assisting with the first-line support and management reporting where BPO vendors experience security or access issues that threaten to impair SLAs or risk production service disruptions
• Ensures the timely and accurate delivery of information for Underwriters to support New Business and Renewals lifecycle
• Analyse Submissions, renewal, new business, mid-term alteration activities (i.e., identify/gather relevant account information to quote and / or bind the policy create underwriting exhibits, etc.) that support Underwriting decisions, consistent with business unit strategy (sustainable growth targets and retention targets)
• Ensures Underwriting and pricing exhibits are prepared in line with the latest production SOPs and/or UW specific requirements where variation from SOPs are specified (including exposure information, rating, claims analysis, expense models, updated account information)
• Ensures Underwriting documentation and supporting files (e.g., quotes, policies / evidence of cover, certifications, mid-term adjustments, cancellations, actuarial pricing models, reinsurance contracts, etc.) are stored in line with the latest production SOPs and/or UW-specific requirements where variation from SOPs are specified
• Ensures accurate and timely servicing and debiting of accounts
• Provides active operations management and team coordination to support the timely triage, routing, and clearance of credit control queries with prioritisation of items where premium collection is required
• Supports the Underwriters to deliver New Business quotes by providing support and management information on the submission as well as supporting tasks through "Analysing Reports" to "Going on cover."
• Coordinates the Underwriting support and other related services as required from the team - e.g., including data entry into the core systems of record
• Ensures onshore and offshore team have up-to-date SOPs and process documentations
• Perform other duties as assigned

Please call Sarah Brown on 075577830502 OR email sarah.brown@idexconsulting.com

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