- Posted 03 July 2024
- Salary£50000.00 - £60000.00 per annum
- LocationLondon
- Job type Permanent
- DisciplineGeneral Insurance
- Expiry 30 July 2024
- Reference42096_1720018132
Operations Manager/Teams Leader
Job description
I am currently recruiting for 3 Operation Underwriting Managers/Teams Leaders with a Lloyds syndicate background:
You must have underwriting operations experience within a Lloyds market syndicate:
Requirements:
- To maintain strong relationship with BPO vendor partners.
- Ensure that all reported issues are properly addressed and resolved in a timely fashion
Support the day-to-day operations of migrated processes to include:
- Processing defined exceptions including proper evaluation of the exception, liaison with business partner and BPO vendor partners, as necessary to determine root cause(s) and agree appropriate resolution(s)
- When requested, review and validate day-to-day BPO vendor escalations to ensure these are all valid
- Serving as a subject matter expert (SME) within Europe Operations and providing escalation to Senior Operations Manager for all issues that require further Management attention
- Liaison and central communications with IT to advise and coordinate updates re. production issues that are impacts SLAs
- Assisting with the first-line support and management reporting where BPO vendors experience security or access issues that threaten to impair SLAs or risk production service disruptions
- Ensures the timely and accurate delivery of information for Underwriters to support New Business and Renewals lifecycle
- Analyse Submissions, renewal, new business, mid-term alteration activities (i.e., identify/gather relevant account information to quote and / or bind the policy create underwriting exhibits, etc.) that support Underwriting decisions, consistent with business unit strategy (sustainable growth targets and retention targets)
- Ensures Underwriting and pricing exhibits are prepared in line with the latest production SOPs and/or UW specific requirements where variation from SOPs are specified (including exposure information, rating, claims analysis, expense models, updated account information)
- Ensures Underwriting documentation and supporting files (e.g., quotes, policies / evidence of cover, certifications, mid-term adjustments, cancellations, actuarial pricing models, reinsurance contracts, etc.) are stored in line with the latest production SOPs and/or UW-specific requirements where variation from SOPs are specified
- Ensures accurate and timely servicing and debiting of accounts
- Provides active operations management and team coordination to support the timely triage, routing, and clearance of credit control queries with prioritisation of items where premium collection is required
- Supports the Underwriters to deliver New Business quotes by providing support and management information on the submission as well as supporting tasks through "Analysing Reports" to "Going on cover."
- Coordinates the Underwriting support and other related services as required from the team - e.g., including data entry into the core systems of record
- Ensures onshore and offshore team have up-to-date SOPs and process documentations
- Perform other duties as assigned
Please call Sarah Brown on 075577830502 OR email sarah.brown@idexconsulting.com
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