The main purpose of this role is to act as a Client Executive on a number of Captive accounts, assisting the Line Manager in order that the Company's strategy, plans and budgets are achieved, and that service excellence is delivered to clients.
This is a hybrid role with the flexibility to work both virtually and from our Guernsey office.

• Assumes responsibility for client service excellence, ensuring that it is achieved and maintained and that any specific client service management agreements are managed and delivered effectively and efficiently. Ensure that all client regulatory and legal issues are complied with.
• Leads, directs, develops and motivates department staff toward the accomplishment of business and departmental goals and objectives, and the accomplishment of personal objectives.
• Identification and development and ongoing training/education of staff in order enhance skills and achieve succession planning objectives.
• Apply strategic and operational planning agreed by the Company Directors, Executive Committee and servicing team.
• Participate in determining the long and short Company objectives in line with overall Group
• Assist in the formation of RfP responses, presentations, programme design and new business onboarding.
• Understand the Company's budget and contribute to meeting the overall budget in line with company objectives.
• Ensure consistency of approach to quality and to the rendering of services to clients whilst achieving or exceeding budget objectives
• Ensure that, through the use of effective management systems/tools, the Company optimises its operational efficiency
• Assist in the promotion of captives, both to internal and external prospects
• Supports the Company so that it attracts, develops and retains the necessary resources and skills in order to achieve business objectives and provide high quality services to clients
• Completes or assists in completing in any other projects or work as assigned by the Managing Director or Senior Management Team, delivering to any set timescales agreed
• Allocate time to provide insurance function support to colleagues including, Identifying training needs, developing, and mentoring all insurance staff and Giving guidance on high level insurance queries, technical insurance issues, complex wordings review, etc.

Skills and experience that will lead to success.

• ACII qualification / or equivalent (or working towards) - Essential.
• Have previous general insurance experience and a strong technical knowledge of the insurance and reinsurance industry - Essential.
• Proven experience in leading teams / line management
• Previous experience within the captive insurance industry is highly desirable.
• Some experience in staff supervision would be beneficial.
• Be focused on client service needs to achieve 'client service excellence.'
• Be committed to their own continuous personal development and their team colleagues.

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Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.