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General Insurance

Our unrivalled experience and reputation across the insurance sector means we have access to some of the best insurance jobs with reputable firms and brokers across the globe. Our extensive network of skilled professionals enables us to help clients source top talent quickly.

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  • ​“Alex was amazing from the get-go, she was really friendly and helpful and managed to secure me a few offers - all different, which was good as it gave me options. In the end, I went to Verlingue who have been great so far. I would highly recommend any of my friends to speak to Alex in the future, she was just amazing from start to finish and even took the time to see how I was settling in. Thanks again Alex."

    Alex Callinan, Managing Consultant General Insurance
    Alex Callinan, Managing Consultant General Insurance
  • ​"There is one word that best describes Lisa and that is Amazing! Her passion and enthusiasm are infectious and Lisa really does show that she is interested in the best possible outcome for her clients. Lisa is an absolute credit to her company and her clients and I am extremely pleased to have worked with Lisa, which resulted in me finding my dream job!Lisa is engaging and supportive and really takes time to understand what is needed to get the right match for the candidate and the company. The whole process was great and this is down to Lisa's commitment to offering a great service.I know Lisa worked very hard for me and did a great job in updating and supporting me through the process, I really am forever grateful for her support and I would recommend Lisa to everyone over and over as she really is a superstar!"

    Lisa Williams, Client Delivery Manager General Insurance
    Lisa Williams, Client Delivery Manager General Insurance
  • "Earlier this year I had the pleasure of dealing with Allison Marshall from IDEX Consulting with regard to a new opportunity/role.I had previously worked for a specialist insurer for 20 years, so this was always going to be an extraordinarily difficult and somewhat brave move for me.Allison was absolutely fantastic in supporting me throughout the process. I cannot express just how brilliant Alison has been both in presenting the opportunity, supporting me through the recruitment process, and indeed afterward.I am pleased to report I am doing really well in my new job and the opportunity was everything Allison said it would be. I am absolutely confident in the decision made and I would like to express my sincere thanks to Allison and the IDEX team for their professionalism and support throughout."

    Allison Marshall, Client Partnership Director General Insurance
    Allison Marshall, Client Partnership Director General Insurance
  • ​"I have worked with Ian for a good part of 2022 on a collaborative project to recruit high quality candidates for vacancies at NIG. I value the pace at which Ian works, as we both recognise that this is important within the current climate and there is no room for unnecessary delays. Ian is hungry for business, seeks to genuinely understand the role he is looking to place a candidate into, and is honest when he feels someone may not be the right fit. All qualities of a successful recruitment partner. I wouldn’t hesitate to work with Ian again on a similar project, or to recommend him to anyone else."

    Ian Kennelly, Regional Manager General Insurance
    Ian Kennelly, Regional Manager General Insurance
  • "​Michelle is my go-to recruiter, she delivers honest and clear advice on candidates. Her approach is one that works for us and I have been lucky to have her recruiting for my team over the past 5 years, she recruits my team and as we grow, she will continue to do so for us and the wider business. She is an absolute star and we have consistently turned down any approaches from other recruiters because her practical, professional, and personal approach is unrivaled. Also, she absolutely makes me laugh!"

    Michelle Paish, Business Manager General Insurance
    Michelle Paish, Business Manager General Insurance
  • ​“I have had the pleasure of working and forging a healthy working relationship with Adam. I am in a rush for talent, but not for the sake of it, and it's been imperative that the candidates presented are put through a strong three stage due diligence process. Out of the four candidates presented for one role, we had offer letters to three, and one other strong candidate's salary request proved to be a deal breaker. The market Adam operates within is vicious; the war on retention of talent meant candidates rescinded on their words, despite Adam going through a vigorous validation process."

    Adam Burns, Client Director General Insurance
    Adam Burns, Client Director General Insurance
General Insurance USA

General Insurance USA

A key offering of our General Insurance division, our US insurance team helps businesses across the US source highly skilled professionals that will add sustainable value to their operations. Spe...

Mergers & Acquisitions

Mergers & Acquisitions

We offer impartial best-in-class M&A solutions, leveraging our extensive network of over 40,000 UK and international businesses and more than 100 years of combined experience in Mergers and Acq...

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LATEST JOBS General Insurance

Rural Account Director

Dundee
£50000 - £65000 per annum + Bonus + Car Allowance + Benefits Package

A Unique Opportunity in the Scottish Insurance Market This is your chance to inherit a significant book of business worth £400,000 income and position yourself for a senior leadership role within just two years. If you're an ambitious insurance professional looking for progression, this role offers unparalleled opportunities to thrive. Why This Role Stands Out: Established Portfolio: Take over and grow a rural client portfolio valued at £400,000 in income. Leadership Pathway: A clear route to a senior management position within two years as part of a structured succession plan. Comprehensive Support: Work alongside a respected regional director, with access to excellent resources and business networks. Your Role Profile: Renewals and Client Servicing: Manage and renew an established book of rural clients, providing tailored, regulated insurance advice. Deliver high-quality service to maintain and strengthen client relationships. Business Development: Build new business pipelines through networking and exhibitions. Cultivate relationships with key introducers, such as land agents and professional practices. Market Expertise: Act as a referral point for rural insurance matters, sharing knowledge and best practices with the team. Represent the company at trade shows and industry events. Strategic Growth: Identify opportunities to enhance the portfolio, increasing both client base and revenue streams. About the Company: This leading insurance broking business combines the agility of a boutique operation with the strength and resources of a national brand. With Chartered status and a collaborative culture, the firm delivers exceptional results and offers access to diverse markets, schemes, and facilities. Their Scotland team is a close-knit group of talented professionals dedicated to delivering high standards of service. What We're Looking For: Experience: Experience in a client-facing insurance role, ideally with rural market expertise. Community Connections: Existing relationships within the rural sector to build and develop the client base. Ambition: A driven professional eager to develop into leadership and contribute to the business's long-term strategy. Commercial Acumen: Strong skills in managing and growing a portfolio, with a focus on both client retention and new business generation. The Application Process: A streamlined, two-stage process: An informal coffee meeting with the Regional Director. A second-stage business plan presentation. Why This Opportunity is Rare: This role offers a combination of a significant client portfolio and a clear pathway to leadership. You'll benefit from thorough client introductions and support from a highly experienced team, ensuring a smooth transition and the chance to make a lasting impact. To apply, just hit the apply button or alternatively email/call Stuart McKenna if IDEX Consulting if you'd like a little more information beforehand… And don't worry if your CV isnt up to date, we can sort that for you. Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

Apply now

Commercial Claims Handler

Nottingham
£30000 - £35000 per annum

Our client is looking for a Commercial Claims Handler to play a pivotal role in managing and facilitating the claims process for their commercial clients. Key Responsibilities: You will be responsible for handling claims efficiently and professionally, ensuring a seamless experience for our clients while adhering to industry regulations and company policies. Receive and assess commercial insurance claims from clients. Investigate claims, gathering relevant information and documentation. Collaborate with clients, insurers, and third-party service providers to expedite the claims process. Evaluate policy coverage and determine liability and settlement options. You will act as the main point of contact for clients throughout the claims process. Provide clear and timely updates on the status of claims. Address client inquiries and concerns with professionalism and empathy. Ensure exceptional customer service to build and maintain strong client relationships. The ideal candidate will be someone who has previous experience handling a mixed portfolio of commercial claims - Liability, Commercial Property and Motor. However, candidates who have dealt with Personal Lines Claims may also be considered. You will be joining a close-knit, friendly team who enjoy providing a high level of service to their clients. The role will predominantly be office based with the option of WFH one day a week. Excellent communication and interpersonal skills are essential along with strong analytical and problem-solving abilities. Please get in touch today for a confidential discussion! Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

Apply now

Senior Claims Adjuster

London
Benefits + bonus

Are you an experienced Senior Claims Adjuster who has handled Casualty Claims?! Our client is seeking a Senior Claims Adjuster who will be responsible for ensuring the efficient settlement of claims involving a high degree of technical complexity in specified lines of business; as well as the development and execution of proactive claim management strategies. You will handle your own case load of Casualty Claims, specifically APH (asbestos, pollutions, health hazard), which will include complex and high value claims; analyse critical data and factual reports; recommend appropriate reserves; negotiate settlements directly with Cedants; and be comfortable with making and supporting own decisions. Work with all relevant parties, Cedants, Brokers, Co-Reinsurers and Attorneys, in the handling and analysis of Cedant's reinsurance claim exposures. Ensure a proactive approach to claims management and, where necessary, be able to consider alternatives to finalise Catalina's exposure. Have a good knowledge of litigation and any alternative dispute resolution process, with the ability to participate in all stages, including discovery, depositions, and hearings. Compile clear and concise written and verbal reports to senior management. Ensure all policy obligations are appropriately met, Customers are Treated Fairly and requirements under applicable Conduct obligations are discharged. Provide technical guidance to junior members of the team in the handling of claims, as well as in the development of strategies and Cedant management. To be considered for this role, you will have reinsurance claims experience gained from the London market. Knowledge of US Legacy Liability would be a bonus! You must enjoy working as part of a team and providing a first-class service to your clients. Strong analytical and negotiation skills are essential. Hybrid working is available along with a competitive salary, discretionary bonus plus company benefits! Role can be based in either London or West Sussex. Please get in touch for a confidential chat today! Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

Apply now

Claims Adjuster

London
Benefits + bonus

Do you have experience handling US Casualty Claims?! We have a role for a Claims Adjuster with Casualty experience to join a well-established insurance organisation. The main duties of the role will include; Handle own case load; analyse critical data and factual reports; set appropriate reserves; assist in the negotiation of settlements directly with Cedants; and be comfortable with making and supporting own decisions. Update claims file by accurately capturing and updating claims data/information in compliance with best practices. You will compile clear and concise written and verbal reports to senior management. You will be required to maintain good working relationships with all the relevant parties; Cedants, Brokers, Co Reinsurers and Legal Representatives, in the handling and analysis of Cedant's reinsurance claim exposures. Ensure all policy obligations are met and customers are treated fairly. Contribute to profitable growth by providing risk insight, information and trends/emerging risks. Assist in the audits of Cedants and other parties as required, including due diligence. Liaise with actuarial, finance and operations, as required. The successful applicant must have previous experience handling Casualty claims from cradle to grave. Candidates from both an insurer / reinsurance / legal background will be considered. You must enjoy working as part of a team and providing a first-class service to your clients. Strong analytical and negotiation skills are essential. Hybrid working is available along with a competitive salary, discretionary bonus plus company benefits! Role can be based in either London or West Sussex. Please get in touch for a confidential chat today! Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

Apply now

Commercial Account Director

Colchester
£40000.00 - £60000.00 per annum

As a Commercial Account Director, you will play a crucial part in the future growth of this ethical insurance brokerage whilst being rewarded for your personal contribution to that growth with a fair, transparent and lucrative reward structure. Why work here? This are a business that nurtures talent and fosters professional growth Their senior leadership team empower their people, giving them all the tools needed to be successful without any hindrance or bureaucracy Despite being a large organisation, there is no hierarchical approach to leadership - giving access to senior leaders to help solve problems and create opportunities Local branch support - peers to lean on when going for renewal/new business cases - team approach Support from a network of Development Executives - feeding in with campaigns and strategies to win new clients Referral network with warm opportunities that are ripe for conversion - quality new business leads The Senior leadership don't have a low touch 'go win business' mentality - they are exceptionally supportive/hands on They maintain incredibly high levels of support around their Account Directors as their books grow so there is no real limit in terms of how much you can grow as teams can be built around you to support They offer a clear and transparent financial reward/bonus structure This business values the importance of work/life balance so will offer you the flexibility needed to be successful without Access to the best insurer markets with positive relationships making sure your clients are covered no matter the risk Culturally they are progressive, collaborative, approachable and focus on doing the right thing for their people What they need from you A client centric approach, an experienced commercial insurance Account Director - you will be one of the best in your field You'll have full commitment to the needs of your clients and offer a truly consultative service Regardless of whether you are developing new business or managing an existing client portfolio currently, you will be able to demonstrate growth of a commercial insurance portfolio through a quality advisory service Committed to your own professional development you will either have or be working towards chartered status Want to know more? Please get in touch - No CV, no problem. Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

Apply now

Commercial Account Executive

Glasgow
£55000 - £70000 per annum + Car allowance + bonus

About the Company: Are you looking for a refreshing alternative to the corporate giants of the insurance world? Join this leading UK-wide broking house that combines the independence of a boutique brokerage with the market clout and resources of a national player. Here, you'll enjoy a flat hierarchy, collaborative culture, and the freedom to make an impact, all while benefiting from the mentorship of industry veterans and the support of a powerful brand. The Opportunity: This isn't another new business, start from scratch position; it's your chance to take ownership of an established portfolio of commercial clients worth £200,000 income spread across all areas of mid-market insurance. You'll inherit a warm client base, allowing you to hit the ground running, while also growing the book through: Renewals and cross-selling opportunities. A trusted introducer network. Referrals from the board and senior leadership. Working closely with the seasoned Regional Director, you'll receive invaluable mentoring to elevate your career. And with the Long-Term Incentive Plan on offer, your hard work could lead to a lump sum bonus of up to £300,000 after five years. What We're Looking For: A driven and experienced commercial insurance professional. Strong relationship management skills, with the ability to build trust and loyalty with clients. Proven expertise in renewals and business growth within a commercial book. Ambition to succeed in a vibrant, fast-paced environment. What's in it for You: A competitive salary of up to £70,000 plus a car allowance and annual bonus. A chance to work for a business where your voice is heard, your growth is prioritized, and your contributions are rewarded. A supportive culture with no red tape - just a focus on delivering for clients and growing together. The potential to earn life-changing rewards through the Long-Term Incentive Plan. If you'd like to apply, hit the apply button. And don't worry if your CV needs some TLC, we can sort that for you here at IDEX. Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

Apply now

Insurance Administrator

Chelmsford
£21000.00 - £27000.00 per annum + benefits

Insurance Administrator Chelmsford £21,000 - £27,000 + benefits A National Insurance Broker has an opportunity for an Administrator in their Chelmsford office (min 3 days per week). The main function of the role is to provide administration support to the broking team, in order to ensure valued clients receive the best service. Duties will include: Monthly file checks to ensure client requirements are met Updating the back office system with new business, renewals and MTA information Checking quotes and policy documents are accurate and replicating the information in Acturis (the broking system) Transferring client documentation into Acturis This role is open to candidates from an insurance administration background, or entry-level applicants, looking for a foot on the ladder of the insurance industry. Good relationship and communication skills are key, as well as attention to detail! Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

Apply now

Senior Account Handler

Liverpool
£40000 - £47000 per annum

.A multinational Broker in the Liverpool area are looking for an experienced Commercial Account Handler to join their growing, enthusiastic and highly successful team. What can you expect? To work with the team to shape and contribute to the future of the business To work with a wide insurance marketplace in meeting the needs of clients To be part of a team that strives to deliver best practice, market leading service and client focused solutions Multiple opportunities for continuous personal development The Role: Manage a portfolio of existing clients throughout the year, including their renewal cycle Identify, agree and execute strategies for clients' insurance and risk management needs Liaise with Insurers on behalf of clients Complete own administration accurately and effectively Strive to deliver best practice, market-leading service and solutions for all clients Be an active, and positive contributor to the team and business as a whole The Person: Insurance experience as an Account Handler within the Commercial arena Exceptional communication, relationship and interpersonal skills An eye for detail and an ability to understand and exceed customer needs Negotiating and influencing skills Analytical and problem-solving skills A working knowledge of the regulatory environment What makes you stand out: Dynamic with a stable career history A self-starter with a proven track record of success with existing clients The ability to remain calm under pressure and be able to work flexibly when required A deeper knowledge of Construction, Motor Trade, Engineering, Property Owners, Motor Fleet, PI, Cyber and Marine trades If you would like to hear more, please get in touch for a confidential chat. Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

Apply now

LATEST CONTENT

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Blog Thumbnails   New Size (29) generalinsurance
Is gender parity a problem in the insurance profession?

Research shows that women and particularly those from minority ethnic backgrounds are considerably under-represented in the insurance profession, especially in leadership positions. Published reports document that “white women make up around 45% of entry level roles yet only 18% of the C-suite” (McKinsey & Company: Gender parity is still a problem in insurance). Data by the REG network, data intelligence company, report that only 15.7% of broking roles are held by women (REG: Women in Insurance: Pushing positive change) with the female broker population falling short of FCA diversity targets. The UK insurance industry employs more than 400,000 people and is still considered as one of the nation’s coveted professions. However, its challenges with gender diversity and equality continue to be a concerning factor for employers and prospective talent. Over the past few years government institutions and insurance bodies have implemented several initiatives to drive change, such as the FCA’s 2022 diversity and inclusion policy for company boards and executive management. The ‘comply or explain’ stance adopted by the FCA provides targets that listed firms must employ to improve the representation of women and ethnic minority groups. Targets include a requirement for firms to ensure that at least 40% of board positions are held by women and progress against diversity strategies are included in annual financial reports. Although some progress has been made with an increase of women in entry level insurance positions, the female to male ratio levels remain unbalanced. “The lack of female diversity is particularly true of the Account Executive population, which has a significantly low number compared to other professions. There are still challenges around the pay gap which need to be addressed, and some women face barriers with professional development especially if they are single parents or the primary caregiver”, says Lisa Williams, Client Delivery Manager for the General Insurance Business. So how can the insurance profession tackle equality and inspire the next generation of female talent?Build an effective diversity strategyResearch shows that “78% of insurance companies lack internal targets for gender diversity” (Property Casualty: D&I study, issues, opportunities for women in insurance) and a study conducted by Marsh and the National African American Insurance Association (NAAIA) found that “nearly half of the survey participants confirm racism and racial bias as impeding the advancement of their careers in the insurance industry” (Risk & Insurance: Addressing diversity and inclusion in insurance).In order to address biases and any potential discrimination, inclusivity needs to be embedded into organisational culture. Strategies which include specific diversity targets and measurable activities will help businesses drive real change. A key component of the strategy should be the focus on diverse recruitment through non gendered job adverts, blind CVs and diverse interview panels. Tackle the gender pay gap As reported by Statista, the insurance and financial services profession has the largest gender pay gap in the UK. The mean gender pay gap sits at around 24.6%, meaning that on average male insurance employees earn 24.6% more than a female employee, which is significantly higher than the national average (Statista: Mean gender pay gap of full time employees in financial services and insurance). When asked what insurance employers should prioritise to improve gender equality, the majority of people in our online poll said addressing the gender pay gap should be the priority (50%) followed by having more female role models (20%) and mentoring programmes (18%).Failure for employers to tackle discrepancies around pay will not only continue to intensify internal discrimination but will likely lead to increased attrition and potential reputational damage, impacting business revenue and growth.Address deep rooted unconscious bias Employers should identify where unconscious bias exists across the business, working systematically to evaluate deep rooted causes. Examples might include approaches to performance reviews and feedback provided by managers. One study found that performance reviews in a global insurer differed per gender group, where women received comments on their communication style in comparison to men who were advised on skills they needed to develop in order to progress or run a department. Change must be driven from the top with senior leaders investing in expert training and initiatives that promote the right behaviours and enforce equitable practices. Research shows that conventional unconscious bias training that merely raises awareness does little to change biased behaviour. Investing in a long-term programme that supports structural changes to policies and operations, that isn’t just a one-time training session, will be much more effective.Mentorship and sponsorship opportunities Formal sponsorship and mentoring programmes play a key role in supporting the advancement of women. Professional mentoring provides individuals with the opportunity to receive impartial constructive feedback, helps build confidence and facilitates personal growth. Sponsorship programmes can be a powerful tool for enabling the next generation of female talent. They often provide strategic career guidance and new opportunities to enable women to progress and fulfil their potential. If you’re looking for a new insurance role, considering your career options or would just like some strategic career guidance get in touch with one of our insurance consultants. Alternatively, if you’re looking to hire or need support with your hiring strategy our expert consultants will be happy to help, you can learn more about our hiring solutions here. ​SourcesMcKinsey & Company: Gender parity is still a problem in insuranceREG: Women in Insurance: Pushing positive changeProperty Casualty: D&I study, issues, opportunities for women in insuranceRisk & Insurance: Addressing diversity and inclusion in insuranceStatista: Mean gender pay gap of full time employees in financial services and insurance

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New Website Blog Thumbnails (39) Insurance
2024 InsurTech market outlook

​Stuart McKenna, Business Director, shares his views on the InsurTech market, including growing digitization, factors affecting hiring and talent retention, and in-demand roles and skills. Stuart also advises businesses and professionals what they need to prepare for in 2024, as well as how businesses can benefit from having a strong employee value proposition.For advice on the InsurTech market, support with your hiring strategy or guidance on finding a new role, contact Stuart.What specific trends have you seen in your market?While InsurTechs have equal access to earlier-stage funding in the UK, than in other countries, they have experienced challenges accessing later-stage funding to support the scale-up and growth of their firms. These challenges could be caused by UK-based venture capital (VC) and private equity (PE) investors having less capital than US investors or expecting profitability earlier in the growth process.InsurTechs have also helped to increase diversity and inclusion in insurance through their young and diverse employee base, which provides many benefits for the sector, including access to a wider pool of talent. A large proportion of the InsurTech workforce are also located outside of London due to the flexibility of hybrid working, which is appealing to many people.What factors have affected talent attraction and retention in the past 12 months?Having the right talent in place is crucial to the success of a start-up. Attracting high-quality talent who already have good salaries and packages can be challenging.Firms need to have a robust EVP in place that demonstrates a diverse company culture that will help to attract and retain top talent who align with the organisation's values.What do clients and professionals need to be aware of in 2024?Predictive analytics and AI can and have made a difference in the insurance sector. Over two-thirds of insurers have reduced claims and underwriting costs with the help of predictive analytics. Automating processes to improve efficiencies. The manual processes in claim processing, underwriting, and documents moving from one department to another are decreased which ensures teams can work efficiently at scale.About StuartStuart has been recruiting within the UK Insurance sector since 2007. He supports senior brokers, underwriters and claims professionals across the Northern insurance market to secure roles with reputable insurance companies.He has built a first-class reputation across the insurance market as a knowledgeable and creative recruiter. His consultative approach helps open doors for professionals considering their next career move and for businesses looking at their strategic recruitment planning.For advice on the InsurTech market, support with your hiring strategy or guidance on finding a new role, contact Stuart. 

Claims Adjuster Working Laptop
Claims Adjuster Working Laptop Insurance
Everything you need to know about becoming an Insurance Claims Adjuster

The Insurance industry will always need Claims Adjusters. Also known as a Loss Adjustor, if you enjoy investigative work and talking to people, you may find it the perfect role. Read on to find out exactly what a Loss Adjuster does and how much they get paid.What does an Insurance Loss Adjuster do?Insurance Claims Adjusters investigate claims on behalf of insurance companies. Once a claim is logged, the Adjuster will oversee all elements of the claim, from collecting Police Reports and Witness statements to undertaking interviews, getting photos, and more. As a Loss Adjuster, you are responsible for:Interviewing the claimant and the party the claim is against;Collecting all relevant information relating to an incident;Talking to any witnesses who were present to further gather knowledge about the situation;Requesting police, medical or other reports as supporting evidence;Collecting any documentation that supports or undermines a claim, including statements, photographs and other records;Determining if the insurance policy covers specific claims being made and to what extent;Collating all information into a report;Notifying all parties affected by the claims decision.Different types of Insurance Claims Adjusters The type of Insurance Loss Adjuster you become will influence your day-to-day activities. Staff Adjusters A Staff Adjuster works for one insurance firm exclusively, full-time, responding to claims for the company. These roles are usually salaried, and Adjusters get a pension, health insurance, training and career support. Independent Adjusters An Independent Adjuster works for several insurance firms or third-party administrators as a contractor. Their work usually consists of catastrophe claims and travel is involved. Public Adjusters A Public Adjuster works on behalf of policyholders and helps individuals or businesses file claims if they’re not happy with a proposed settlement from an insurer. More often than not this role is on a contractor basis. How much do Insurance Adjusters get paid? Insurance Broking Claims - City and Lloyd’s 1-4 years' experience: £44,000 - £60,0005+ years' experience: £60,000 - £85,000 Insurance Broking Claims - UK regions 1-4 years' experience: £45,000 - £60,0005+ years' experience: £60,000 - £90,000Insurer and MGA Claims - City & Lloyd's 1-3 years' experience: £45,000 - £60,0004-8 years' experience: £60,000 - £75,0009+ years' experience: £75,000 - £90,000Claims - UK regions1-3 years' experience: £45,000 - £60,0004-8 years' experience: £60,000 - £90,0009+ years' experience: £60,000 - £90,000How to become an Insurance Loss Adjuster You don’t need a specific qualification or degree to become a Claims Adjuster. However, degrees or experience in risk management, finance, business, surveying or engineering can strengthen your application. Some firms offer entry-level roles and apprenticeships. Other firms offer graduate schemes, where graduates begin working in claims handling and then work their way up to adjusting. You can get qualifications on the job through the Chartered Insurance Institute and the Chartered Institute of Loss Adjusters. The Accreditation for Chartered Status assessment means you can become an Associate member and comprises of 5 years experience in the field, a 3.5 hour written exam, and a 3,000-word analysis of a claim.Speak to the recruitment experts at IDEX Consulting today If you work in insurance or want to become a Claims Adjustor, search our Insurance vacancies today.

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2024 Insurer and MGA market outlook

​We spoke to Paul Davey, Managing Director about the state of the Insurance Company and MGA markets. Paul shares his thoughts on current market trends, factors affecting hiring, in-demand roles and skills. A big factor, as Paul mentions, is a company’s ability to differentiate themselves through their unique employee value proposition. "The winners throughout 2024 and beyond will be the ones who are able to articulate their story best to attract the highest performing individuals. Part of that will derive from the financial rewards on offer, but as we know from our salary surveys in the past, a large part of the way to ‘win hearts and minds' is around the career opportunities and ‘story’ you can offer to prospective employees joining”, says Paul.For advice on the market, support with your hiring and retention strategy or guidance on finding a new role, contact Paul.What specific trends have you seen in your market?2023 saw a calming in the waters when it came to talent hiring, that’s not to say it’s been quiet; but more a returning to ‘normal’ levels of attrition and hiring, after what was by all measures a supernormal 2022. A year which saw attrition rates soar, in some insurers to north of 30%.Service levels for brokers continues to be a pain point in the broker, client and insurer relationship. We expect this to be a huge focus of attention and interest for insurers throughout 2024 as they look to capitalise on gains made during the hard market and translate these into significant land grabs by either geography or speciality, or both.What factors have affected talent attraction and retention in the past 12 months?The prior two years saw the biggest single brain drain in the history of the market, as large numbers of highly knowledgeable people chose to retire early or flip to another employer for more money.Insurers in particular, due to their complexity, have been slow to respond to this seismic change and are still remedying that loss of knowledge, particularly in the technical arenas of underwriting, claims and actuarial. Internal promotions have filled some of those gaps but a lot has been driven by external hiring and re-firing up their graduate schemes, which have been at best on a low heat for the prior decade.The third area of brain drain from the insurers is the broker market, as that sector continues to overheat with an excess of demand vs supply, it has increasingly turned to poaching experienced leaders from the insurers.Which roles are most likely to be in demand in 2024 and why?As insurers and MGAs continue to drive scale in 2024, we expect to see higher numbers of sales and development orientated roles across both the distribution and underwriting channels. This is driven by two main factors. Firstly, insurers looking to capitalise on solid COR numbers by driving higher revenues with increased confidence in their underwriting decisions, and secondly by consistent (and persistent) poor ratings from brokers when it comes to connectivity with underwriters (and more widely decision makers) at insurers.What skills are in-demand for professionals wanting to work in this market?The most in-demand skill for insurer-based professionals will be sales and development. In underwriting that will be those who can ‘trade’ at underwriter level through to leadership roles that can drive (profitable) revenue from strong broker market relationships.In the distribution space we expect to see an upturn in demand for Business Development Managers, across the board, both by insurers looking to bolster existing teams and insurers/MGA’s exploring new territories (geographic or by specialty).What do clients and professionals need to be aware of throughout the rest of the year?All insurers and MGA’s want the holy grail of great technical, sales and underwriting skills in all of their market facing personnel. The winners throughout 2024 and beyond will be the ones who are able to articulate their story best to attract the highest performing individuals. Part of that will derive from the financial rewards on offer, but as we know from our salary surveys in the past, a large part of the way to ‘win hearts and minds' is around the career opportunities and ‘story’ you can offer to prospective employees joining. Think more of what your role will offer an individual’s life and career, than the immediate functional purpose of hiring the person to fulfil a role.About PaulPaul’s experience ranges from running large scale talent attraction campaigns for global insurers and brokers; to bespoke retained assignments, targeting senior appointments across the Broking and Underwriting markets. Paul enjoys working in partnership with people to deliver the results that allow them both to achieve the success they strive for.For advice on the market, support with your hiring strategy or guidance on finding a new role, contact Paul.  

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2024 London Insurance market outlook

​David Carr, Managing Director, shares his views on the London Insurance market, including growth trends, factors influencing talent and retention, skills employers are looking for and in-demand roles. For advice on the UK or global insurance market, support with your hiring strategy or guidance on finding a new role, contact David.What specific trends have you seen in the London Insurance market?The UK insurance market has considerably grown over the past 12 months, with premiums reaching around £320 billion at year end. Growth in the London market has been heavily influenced by the UK’s strong economy and various global factors.There hasn’t been a dramatic rate correction for over four years, this is the first time since 2018 the average has been below 10% and looking to next year, we expect there to be overall risk pricing challenges.Insurers are now aggressively looking for new business where they can write profitable business due to strong risk management processes, to provide additional protection of their client’s assets and to mitigate any potential losses. This is a priority for businesses as they continue to operate in a highly regulated market, with complex rules and regulations.According to the market’s financial results, Lloyd’s of London reported it’s strongest ever combined operating ratio (COR) since 2015, of 91.4% for the first half of 2022, despite payouts of over £21 billion due to macroeconomic challenges. From 2019 to 2021 figures went from 110.3% to 92.2%, indicating significant profitability improvements across the market and good news for insurers throughout 2024.What factors have affected talent attraction and retention in the past 12 months?Key challenges the industry is facing is continued growth without the loss of profitability in a market, where there is a clear “war for talent”. It’s not a case that the talent isn’t there, it’s a case of how employers can successfully attract top talent and ensure they keep it, in a competitive climate. The importance of a strong Employee Value Proposition and a company’s ability to demonstrate a diverse and inclusive culture, plays a significant role here. Professionals are prioritising employers who not only align with their own values but also can evidence they have an authentic and effective diversity and inclusion strategy. In fact, many people are considering a business’ approach to ED&I before even considering an interview. We’ve seen employers adapt their recruitment processes to accommodate these demands, to ensure they’re able to attract the right people.Another important factor, is the impact of climate change which is affecting many risk profiles. The lack of data to price risks accordingly is likely to create longer term issues across the sector. Certain businesses are building data labs to combat this issue, this will interestingly create new business opportunities and different job roles for the profession, as it continues to advance in a data driven and technological landscape. Which roles are most likely to be in demand in 2024 and why?Demand for individuals who can attract new business and control the income is becoming increasingly essential. We are seeing more businesses employ employees who have strong technical skillsets but who also have expertise in new business development and client management. Gone are the days where a Technician would be mainly focused on manually processing tasks, they now need a commercial skillset, with excellent communication skills and ability to forge strong senior partnerships, in order to progress and advance their career.What skills are in-demand for professionals wanting to work in this market?The market is continuously evolving to meet the demands of clients that are affected by the changing geopolitical landscape and shifting hybrid working environment. The move to more customer focussed models with a strong emphasis on winning new business is instigating significant shifts in company culture and providing new opportunities for Artificial Intelligence and Machine Learning. Consequently, technical and data skill sets will continue to be in demand as businesses continue to use automation and Natural Language Processing (NLP) to drive innovation and improve the customer experience. Training and development in this area will continue to be key across the London and wider UK/EU markets.Niche skill sets like these, will always be in demand, along with individuals who either protect revenue or create revenue streams. These are the key areas we believe will grow, as demand continues across the market.What do clients and professionals need to be aware of?Throughout 2024 I expect there to be further international investment into the UK market which will create some really exciting opportunities. Hiring managers will need to act quickly on decisions in order to gain commitment from professionals they want to hire. It’s absolutely essential for employers to ensure they’re having regular and transparent conversations with prospective and current employees, failure to do this means losing talent to competitors or to counter offers, which are certainly rising across the market and subsequently inflating salaries.For professionals, my advice would be to keep an open mind on new roles across the market, don’t just jump at the first offer. Carefully consider what is important to you and what you want your career trajectory to be, having your goals mapped out will help you understand whether they align with any future employer.About David David has been supporting clients to secure top talent and grow their businesses since 2001 across the UK, European and US Insurance markets.His experience ranges from recruiting within regional markets in the UK, the development of a major FTSE 250 recruitment company, to running a specialist team in the City of London that focuses on Lloyd's and the London Insurance market. David really enjoys delivering an excellent service as well as taking on challenging assignments that improve business performance.For advice on the UK or global insurance market, support with your hiring strategy or guidance on finding a new role, contact David.

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General Insurance Newsletter Friday 12th August 2022

​Insurance NewsZurich Insurance Group has reported that its business operating profit (BOP) surged 25% to $3.393 million in the first half of 2022, its highest in 14 years and second highest ever. All regions and business lines contributed to the stellar results. Property and casualty operating profit rose 32% to $2.055 million for the first six months ending June 30, with a record-low combined ratio of 91.9%. Life operating profit rose 13% to $903 million. ​In a media briefing discussing Aviva H1 2022’s trading statement, group CEO Amanda Blanc credited the “excellent” results as a testament to the progress the UK insurance giant has made over the past two years in simplifying the business and building its resilience. “Aviva is growing and growing profitably,” she said. “The value of new business in the UK and Ireland life company is up 13% and gross written premiums in the general insurance business are up 6%. Profitability is improving and our operating profit is up 14%, significantly ahead of consensus. We’ve delivered an excellent overall combined operating ratio of 94% despite the impact of inflation, demonstrating the scale and diversification of our general insurance business.” In other news...“This has been an excellent six months for Aviva.” That was how Aviva Plc group chief executive Amanda Blanc described the first half of 2022 when the UK-headquartered insurer revealed its operating results for the period, which saw a 14% increase in operating profit to £829 million.In the six months ended June 30, Aviva posted a 6% rise in general insurance gross written premium (GWP) to £4.7 billion. UK commercial lines GWP went up 12%; UK personal lines, down 1%; Canada commercial lines, up 17%; and Canada personal lines, up 9%. ​Insurtech may not be witnessing a bubble bursting, but it is facing up to difficulties that could change the face of the market, according to Gallagher Re global head of insurtech Andrew Johnston. “I wouldn’t categorise this as a bubble – rather a hot air balloon with a tear in its canopy that is bringing it back down to earth, but not at a startling pace,” Johnston told Insurance Business. ​Tokio Marine HCC International (TMHCCI) has revealed that its London Market operations, including GCube, will relocate from their current, separate offices into one consolidated location – on floor six of 20 Fenchurch Street, commonly known as the Walkie Talkie. The move will take place in three stages. The first part, which is already underway, will see GCube, Marine Liability, Marine Hull, Marine Cargo and Energy make the move to their new premises. The second shift is scheduled for Q4 2022 and will see all other London Market teams, US credit and underwriting performance move to the new location. ​European insurance group Talanx has outlined its financial results for the first half of 2022, a day after announcing the renewal of chief executive Torsten Leue’s contract. For the six months ended June 30, Talanx saw a 2.6% increase in group net income attributable to shareholders to €560 million. Operating profit, meanwhile, grew 1.9% to €1.4 billion. Other metrics included €1.9 billion in net investment income, which was a slide from last year’s €2.4 billion. As for gross written premium (GWP), the insurer enjoyed a 17.7% lift to €28.3 billion. ​Digital managing general agent C-Quence has announced that it is adding an excess D&O product to its range of financial lines offerings. The new product will be traded on C-Quence’s proprietary cloud-based platform, CQ Elements. According to the MGA, the excess D&O product will have a cover limit of up to £10 million on an any one claim (AOC) basis, backed by A-rated capacity. C-Quence added that the product is aimed at brokers that require higher limits of indemnity and protection for clients within the MGA’s target market. ​To allow brokers to quote and bind more new and renewal business with higher limits of indemnity, CNA Hardy has increased the maximum attachment point capability from its online excess of loss platform. The attachment points have been raised from £25 million to £150 million. ​UK insurance giant Admiral Group unveiled what group CEO Milena Mondini de Focatiis has described as a “solid set of results” for the six months ended June 30, 2022. Perhaps the most eye-catching figure among the key financial takeaways of the period was Admiral’s 48% drop in profit, which fell from £482.2 million in H1 2021 to £251.3 million in H1 2022. The group’s net revenue dipped 9% to 0.72 billion, however, its group turnover rose 6% to £1.85 billion while group customers rose 12% year-on-year, with 6.94 million in the UK insurance market (up 12%). ​Birmingham-headquartered Newstead Insurance Brokers, which last month completed its swoop for Crendon Insurance Brokers, has a new management line-up. Company stalwart Sarah Giles has been appointed as managing director, taking over from Paul O’Donnell who will remain as a director. Meanwhile assuming the role of commercial director is Julian Simon. “This is a really exciting time for Newstead,” said Giles, who has been with the now £18 million GWP (gross written premium) business for nearly 12 years. “We are bringing together some great local businesses to create a fantastic new team, and there is a massive opportunity for us to build on our growth trajectory to become one of the dominant brokers in the Birmingham and West Midlands market. ​British multinational financial services provider Legal & General has reported strong financial performance for the first half of 2022, with profits after tax, earnings per share, and operating profits all up by 8% year-on-year. Profit after tax rose to £1.15 billion in H1 2022 from £1.07 billion in H1 2021, earnings per share grew to 19.28p from 17.78p, while operating profit increased to £1.16 billion from £1.08 billion a year ago. Its interim dividend was also up 5% to 5.44p from 5.18p. Legal & General also reported a surge in cash flow, up 22% to £1.0 billion, and hit its strongest ever capital position, with a solvency ratio of 212%. ​FM Global has announced it will allocate US$300 million to a first-of-its-kind ‘resilience credit’ to help policyholders invest in climate resilience solutions. The resilience credit has the potential to help its policyholders reduce total loss expectancies related to wind, flood, and wildfire exposure by over US$120 billion, which, in turn, can magnify their positive impact on customers, colleagues, and communities. ​It’s the turn of reinsurance giant Munich Re to unveil its financial report card for the second quarter of 2022, and the company calls its quarterly performance “resilient”. Munich Re, which emerged profitable in Q2, posted a €768 million profit in the three months ended June 30. The corresponding amount in 2021, however, was higher at €1.1 billion. Similarly, the group’s profit in the first half dipped from last year’s €1.7 billion to €1.4 billion this time around. In terms of its operating result in the quarter, Munich Re remained in the black with €763 million. A year ago, the figure stood at €1.6 billion. The company’s investment result, meanwhile, went down from €1.9 billion in Q2 2021 to €971 million in the latest set of numbers. ​Argo Group International Holdings Ltd. has shared its latest set of financial results, revealing losses in both the second quarter and first half of 2022. For the three months ended June 30, Argo’s net loss attributable to common shareholders amounted to US$18.9 million. In the same period last year, the company enjoyed a US$67.1 million net income attributable to common shareholders. ​R&Q Insurance Holdings has announced its financial results for the first half of 2022, with strong growth in gross written premium (GWP) and program fee income. The company, which focuses on program management and legacy insurance businesses, recorded a GWP of US$807 million, an 82% increase from US$445 million for the first half of 2021. R&Q’s program fee income of US$39 million grew by 105% year on year from US$19 million. The number of its programs grew to 75, up from 69 during the same period last year. ​Berkshire Hathaway Inc., the name behind global insurer BHSI (Berkshire Hathaway Specialty Insurance), has revealed its financial results for the second quarter and first half of 2022. According to the Omaha-based conglomerate, its net loss attributable to Berkshire shareholders amounted to US$43.8 billion in the quarter ended June 30, while the group’s attributable net loss in the first six months of the year totalled US$38.3 billion. ​PIB Group has released its financial results for 2021, with a 52% year-on-year increase in revenue to £230.9 million. The group’s adjusted EBITDA grew 78% from 2020 to £67 million.​Mergers & Acquisitions​Another day, another acquisition. Global brokerage Gallagher has acquired UK-based risk management consultancy Another Day Limited (AnotherDay). Founded in 2016, AnotherDay helps organisations identify and prepare for complex threats, react to crises, and investigate criminality using intelligence and technology. It has around 20 risk, investigations and crisis response specialists and has supported clients across 90 countries.It’s a done deal for Aviva and Succession Wealth. The £385 million transaction, which was first announced in March, has now been finalised. A national independent financial advice firm that has around 200 planners, Succession Wealth will retain its branding and continue to operate as a separately regulated business.​Movers & ShakersRSA Insurance Group (RSA), one of the world’s oldest general insurers, has appointed Peter Townsend as its new chief compliance officer (CCO) for its UK and international businesses. Townsend has been with RSA for 10 years, joining as a legal counsel in 2012. He also held the roles of group head of financial crime and group data protection officer. Before joining RSA, he was a solicitor at Berwin Leighton Paisner and Clifford Chance. ​Aqueous Underwriting has announced the appointment of William Hall as senior development underwriter. Hall joins the MGA specialist after working as an associate director at professional indemnity (PI) and liability broker Brunel Professions. He has over three decades of experience in the PI and financial lines sector, having started his career at Royal Sun Alliance. He also launched a startup MGA called PU Protect, which was later acquired by Barbican Insurance. ​Torsten Leue will have at least 10 years at the helm of insurance group Talanx AG after his contract as chief executive was extended. The name behind brands HDI and Hannover Re, Talanx announced that Leue’s contract has been renewed ahead of schedule and will see the business leader remain in charge until May 2028. ​Broking giant Aon Plc will have a new chief operating officer two months from now. Joining the business on October 10 is Mindy Simon, who will replace James Platt as COO. Platt has now become the group’s chief digital officer after serving as chief operating officer from June 2021. Chief financial officer Christa Davies, in the interim, will be in charge of operations prior to Simon’s arrival. ​Sedgwick has appointed Ady Hall to the role of client director, as it seeks to strengthen its public sector offering in the UK. In this role, Hall will work to shape Sedgwick’s public sector offering, which currently serves clients such as local authorities, academic institutions, charities and housing associations. He will join an experienced team that manages numerous large and diverse complex losses each year. ​EeLain Ong has succeeded Julian Chowdhury as chief financial officer at specialist mutual insurer TT Club. Chowdhury, who retired after 27 years with the Club, now serves as a finance consultant to the insurer on a part-time basis. His successor took on the CFO post on August 1. ​Ageas UK has strengthened its distribution team with the appointment of Claire Green as director of distribution. The personal lines insurer looked internally for its latest appointment, as Green most recently served as Ageas UK’s head of strategic partnerships. She has been with the insurer for eight years. In her new role as director of distribution, Green will work alongside fellow director of distribution Darren Whittaker.​Kennedys has appointed Karen Peskett-Hall as its first director of transformation. Peskett-Hall will be responsible for the successful delivery of projects across the Kennedys network, which is comprised of over 2,400 people in 44 offices worldwide. She is tasked with analysing the firm’s current strategy and identifying improvement and innovation opportunities.​​West P&I has appointed Gina Panayiotou as its new environmental, social and governance (ESG) manager. Panayiotou is an experienced maritime lawyer and industry strategist, having held senior roles throughout her career. She has worked as a legal manager at a leading shipowner, global head of shipping and energy at a multijurisdictional law firm, and in-house legal counsel for an international cruise line.All information provided in this Market Digest has been gathered from multiple General Insurance Media sources and individual company press releases.

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General Insurance Newsletter Friday 22nd July 2022

​Insurance NewsBeazley has revealed its financial results for the half year ended June 30, 2022, a period that delivered a mixed bag for the Specialty Insurer. Its profit before tax dropped 87% to $22.3 million (approx. £18.64 million), from $167.3 million in H1 2021, while its annualised return on equity dropped to 1%, from 15% for the same period last year.The Association of British Insurers (ABI) has published its 39-page response to HM Treasury’s consultation as part of the latter’s review of Solvency II. Part of the ABI’s response reads: “In addition to its commitment to HMT’s key objectives on competitiveness and policyholder protection, the insurance and long-term savings industry shares the government’s ambition to capitalise on Brexit by reforming Solvency II rules to unlock billions of pounds in new investment in the UK economy."The Worldwide Broker Network (WBN) has added a trio of European members to its roster. Now part of the WBN line-up are Dutch business Söderberg & Partners and Croatia-based firms Risk Solution Broker (RSB) and Fortius Inter Partes.There has been a sharp increase in insurance fraud claims this year, and it has been suggested that the surge has been driven by mounting cost-of-living pressures, a new report from Zurich UK has found. According to the Insurer, it saw the number of fraudulent Property claims jump by 25% between January 01 and May 31, compared to the same period last year. Zurich UK also noted that in the last five months, the Insurer prevented fraud totalling £4.2 million, which is up from £3.3 million over the same period in 2021. This translates to over £40,000 a day.There may be a “great deal to be concerned about on a macro basis and a geopolitical basis in the world today”, but the world’s largest insurance Broker remains confident about its prospects in the face of any incoming recession, Marsh McLennan CEO Dan Glaser said. Glaser addressed analysts as the global brokerage released its second quarter results, reporting year-on-year revenue growth of 7%.​​The cost of comprehensive car insurance rose by £32 in the last 12 months, according to research by Confused and WTW. The Car Insurance Price Index revealed that UK motorists now pay £554 on average compared to £522 in 2021. WTW and Confused detailed that car insurance premiums have now seen consecutive annual increases for the last two quarters, following the implementation of the new Financial Conduct Authority pricing rules on 1 January.The Financial Conduct Authority has revealed progress towards its diversity and inclusion goals in its Annual Report & Accounts for 2021/22. The watchdog, having shown positive movement in all areas, highlighted that D&I was critical to its work on culture and governance. “Improving this in firms promotes diversity of thought, guards against groupthink, promotes better understanding of a diverse customer-base, and encourages greater competition and innovation to meet their needs,” the regulator stated.In further news...​The Financial Conduct Authority has warned of a clone which is fraudulently using the logo of Assured Partners Broker, Borland Insurance. CEO of Borland Insurance, John Silcock, said that the clone had been using the firm’s logo but stated that no customers had been affected by the scam.​The current Chancellor of the Exchequer, Nadim Zahawi, has pledged that laws will be changed under the newly-published Financial Services and Markets Bill. In a speech at Mansion House this week, Zahawi, said: “The Bill implements the outcomes of the Future Regulatory Framework Review. I can announce today that we will repeal hundreds of pieces of retained EU law."​The Financial Conduct Authority only met its processing speed target for 44.7% of appointed representative notifications in 2021/22. The FCA detailed that it has a voluntary target of processing 95% of complete notifications for AR status within five working days of the request. The low achievement in 2021/22 was even worse than the year before when it only delivered on time for 48.1% of notifications.​The Financial Ombudsman Service has highlighted a 33.4% fall in complaints about insurance pricing in 2021/22. The one-third drop took complaints from 1,507 in 2020/21 to 1,004 – effectively in line with the 1,076 reported in 2019/20. There was also a reduction in the FOS’ uphold rate. The percentage of complaints upheld by the ombudsman has now fallen from 29% to 19% between 2019 and 2022.Alison Meckiffe, CEO of Broker Endsleigh, has taken the business back to its roots focusing on education, students and not-for-profits. Meckiffe, who joined the Broker in 2020, said: “The role came as a surprise opportunity and offered a chance to bring the business back to profitable growth and focus on its heritage."​The Protection Distributors Group (PDG) has announced the latest list of Insurers that meet its best practice claims criteria to become Claims Charter signatories, following a rigorous review of claims handling practices across the industry. Fourteen (14) Insurers have met PDG’s standards and been named as signatories to the Claims Charter for 2022, bringing total membership up to 21. These are Aegon, AIG, British Friendly, Guardian, Holloway, HSBC Life, Legal & General, LV=, MetLife, Scottish Widows, Shepherds Friendly, The Exeter, Vitality, and Zurich.Marsh McLennan has kept strong momentum as it heads into the mid-point of 2022, as the insurance and consulting giant revealed its Q2 financial results. Consolidated revenue for the group saw a 7% rise year-on-year at $5.4 billion, slightly lower than Q1’s result of $5.5 billion. The group’s revenue increased by 20% on an underlying basis, while its operating income stood at $1.4 billion, an 11% spike from the prior year. Adjusted operating income rose 8% to $1.3 billion.Insurtech Gateway – the birthplace of the likes of FloodFlash and By Miles – has completed the first close of its Seed Fund II, which will allow the Insurtech investor to back a further 20 teams over the next four years. “We believe that insurance and technology can transform society,” said Insurtech Gateway Chief Executive Richard Chattock, whose incubators support 20 portfolio companies in the UK and four in Australia. “We are proud to have created a place where independent Founders can build sustainable partnerships with progressive Insurers, Regulators, and Co-Investors.”Global insurer Berkshire Hathaway Specialty Insurance (BHSI) has now made its way to Switzerland. Announcing its foray into the Swiss market, the Boston-headquartered group said it now underwrites Property, Casualty, and Executive & Professional lines in Switzerland from the company’s new office in Zürich. Meanwhile several other product lines are set to be launched later on.HSBC Life UK has launched a digital underwriting innovation that enables medical screening requests to be sent to and received back automatically from the medical screening provider Square Health, exclusively available on UnderwriteMe’s protection platform. Once the screening is completed, the results are returned to HSBC Life’s digital underwriting rules engine – provided by UnderwriteMe – to instantly provide an eligibility decision. This will also be available via the HSBC Life extranet journey for those IFA users who use IRESS, iPipeline and Synaptic Webline.Major reinsurer SCOR has tapped into Insurtech Concirrus’ data modelling capabilities to improve its Marine line’s loss ratios. Concirrus was founded to harness data and technology to improve loss ratios and increase Specialty and Commercial insurance’s operating efficiency. Gregory Delaisse, Global Head of Marine at SCOR, said the reinsurer has teamed up with Concirrus to access its Hull Market Model.HSB (UK and Ireland) has brought together its business development, customer trading hub and claims areas under a newly created Commercial Division. The Commercial Division will deliver a more collaborative and seamless customer experience for Brokers, Insurers and MGAs.The British Insurance Brokers’ Association (BIBA) is pleased to welcome Arch Insurance as a partner. Steve White, BIBA CEO said: “It is really valuable to have another BIBA partner. Insurer insights help our Broker members to help their customers. We are delighted that Arch has joined BIBA and we look forward to working with them.”Mergers & Acquisitions​​Global Risk Partners has bought Maidstone-based First Insurance Solutions in its first deal since the takeover by Brown & Brown completed earlier this month. The consolidator confirmed that First Insurance, a broker providing bespoke insurance solutions in the contracting sectors such as drainage, cleaning, electrical, air-conditioning and security, will keep its brand, offices and all staff.​The Jensten Group has acquired Leeds-based Broker Ravenhall Risk Solutions for an undisclosed sum. The deal, which is subject to approval by the FCA, bolsters Jensten’s regional presence in Yorkshire and is the Group’s latest step in its ‘buy and build’ strategy.Just Travel Cover, the Leisure Travel Insurance specialists and insurance product and service provider, has acquired the Travel insurance and Scheme specialist business Alpha Underwriting from CPP Secure Limited. The deal sees Just Travel Cover grow its Broker network and provide Alpha’s general insurance Brokers with access to its unique panel of insurance products, meaning they can compare multiple schemes from leading Insurers in one place, without the need to re-key, and offer worldwide travel insurance with no age limit, cover for hundreds of pre-existing medical conditions, cruises, winter sports and other activities.Davies has announced that it has completed its acquisition of Asta Capital, the market-leading third-party Managing Agent at Lloyd’s, following approval by regulators including Lloyd’s, the UK’s Financial Conduct and Prudential Regulation Authorities, and the Dubai Financial Services Authority.Movers & Shakers​​Allianz Holdings has appointed Ashish Patel as Chief Operating Officer after Stephanie Smith left at the end of 2021. Smith had been with the business since 2009 becoming COO in 2016. The role has been held by Gavin Dresher on an interim basis since her departure. Patel has worked for the Allianz Group for nine years, having previously held the position of Head of Allianz Technology India.​APRIL International has announced two new hires – Agne Gacionyte has been appointed to the newly created role of UK Marketing Manager, while Roshani Thapa has joined as Broker Sales Consultant. Gacionyte most recently held a senior marketing role at AXA Health. She has more than seven years of experience in the industry and will draw on her experience of managing SME engagement and strategic media partnerships in supporting APRIL International’s continued growth. Thapa was previously with Aetna International, where she was responsible for providing support to the UK sales and retention teams for SME and large corporate accounts.​AXA XL Insurance has appointed Sarah White as Senior Underwriter, Professional Indemnity, UK & Lloyd’s, with immediate effect. Ms. White began her insurance career in 2006 as an Account Manager in the Professional Indemnity team at Lockton (formerly Alexander Forbes). In 2010, she joined HDI Global Specialty (formerly Inter Hannover) as an Assistant Underwriter, before being promoted to Underwriter and later, Senior Underwriter and Product Lead for SME lawyers.Admiral Group has hired Keith Davies as Group Chief risk and compliance officer starting September 2022. Davies has experience in risk management and compliance. He is currently a Non-Executive Director and Chair of the audit and risk committees for two Admiral entities: Admiral Insurance Company and Admiral Insurance Gibraltar.Dan Blake has joined the senior management team, as the new Head of Private Equity. Blake is a Chartered Insurance Broker and joins Vista from Arthur J Gallagher Insurance Brokers. His key role will be to lead Vista’s private equity practice. Blake started his career with J K Lee, which is now part of Howden Group.The Financial Ombudsman has appointed James Dipple-Johnstone as Deputy Chief Ombudsman and Karl Khan as Chief Operating Officer. Dipple-Johnstone has previous experience in leadership roles. He currently works as the Deputy Commissioner for the Information Commissioner’s Office. He has also held senior posts in UK police, health and government oversight agencies. Khan has recently completed a secondment from HM revenue and Customs to the UK Health Security Agency as Operations Performance and Improvement Director. He was previously Interim Director General in the customer service group at HMRC.Spring Insure has named Bethany Thomas as Senior Underwriter, where she will be responsible for leading the UK Financial Lines and Commercial D&O team. Thomas has spent her 14-year insurance career as a Financial Lines Broker and joins Spring from Protean Risk where she held the positions of Account Director and Team Leader.Collinson has named Mo Shakarchi as its new Chief Product and Innovation Officer and will report to joint CEO Christopher Evans. Alongside his work at Collinson, Shakarchi will continue to be an advisory board member for Global Logic and start-ups, where he advises C-level suit on product, digital and data trends across industries.Beazley has revelead that its Chair, David Roberts will be standing down from the board in autumn 2022 to take up the role as Chair of the court of the Bank of England.Miller has hired Paul Jacobs and Steve Quick to form a Farms and Estates team. The rural team will be part of Miller’s new ‘international special asset insurance’ department, which incorporates its private client, rural and soon-to-be-launched equine offerings. Jacobs will report into Katie Small, Head of Private Clients, with Quick reporting into Jacobs.Insurtech Ripe Thinking has welcomed industry veteran Laurel Powers-Freeling as the new Chair of its board. Powers-Freeling brings to Ripe a proven track record in financial services, tech, and business growth. Aside from serving as CEO of M&S Money, she has held various senior executive, board, or non-executive positions for major financial institutions like Prudential, ACE/Chubb, Lloyds Bank Group, and the Bank of England. She has also made significant impact in fintech, currently serving as chair of both Uber UK and personal finance platform Moneybox.All information provided in this Market Digest has been gathered from multiple General Insurance Media sources and individual company press releases.

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Meet the General Insurance Experts

Matt Green

Matt Green

David Carr

David Carr

Richard Martin

Richard Martin

Paul Davey

Paul Davey

Colin McKenna

Colin McKenna

Kim Mathers

Kim Mathers

Rob Blackman

Rob Blackman

Gemma Henderson

Gemma Henderson

Stuart McKenna

Stuart McKenna

Adam Burns

Adam Burns

Claire Capehorn

Claire Capehorn

Allison Marshall

Allison Marshall

  • Matt Green

    Chief Executive Officer

    Mobile: 07974 859 860 | Email: matt.green@idexconsulting.com​​Matt founded IDEX in 2006 with the ambition of creating a talent management business which put service to clients ...

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  • David Carr

    Group Commercial Director

    Mobile: 07943 851 382 | Email: david.carr@idexconsulting.com​​David has been working in Insurance recruitment since 2001 within the UK and European Insurance markets.His experi...

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  • Richard Martin

    Head of Corporate Services

    Mobile: 07791 871 122 | E-mail: richard.martin@idexconsulting.comRichard has over 23 years’ experience within the recruitment & Business Consultancy sector. Having operated...

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  • Paul Davey

    Managing Director - General Insurance

    Mobile: 07375 419 345 | E-mail: paul.davey@idexconsulting.com​Paul has been working in insurance recruitment since 2002 across the North of England.His experience ranges from r...

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  • Colin McKenna

    Client Solutions Director

    UK Mobile: 07384 548 579 | US Mobile: +1 (212) 506 6754 | E-mail: colin.mckenna@idexconsulting.com​Colin has been working in the UK insurance market since the mid 90’s, with exp...

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  • Kim Mathers

    M&A and Growth Business Specialist

    Mobile: 07391 052 268 | Email: kim.mathers@idexconsulting.com​Kim has worked in the insurance industry since 2005. Beginning her career in underwriting then progressing into va...

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  • Rob Blackman

    Business Director - Insurance

    UK Mobile: 07399 477 098 | US Mobile: +1 (212) 204 6332 | E-mail: rob.blackman@idexconsulting.com​Rob is responsible for recruitment across a number of areas in the London insur...

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  • Gemma Henderson

    Business Director

    ​Mobile: 07960 100 116 | E-mail: gemma.henderson@idexconsulting.com​Gemma is proud to be the 4th longest serving employee here at IDEX; specialising in the broking and underwrit...

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  • Stuart McKenna

    Business Director

    ​​Mobile: 07487 706 391 | E-mail: stuart.mckenna@idexconsulting.com​Stuart has been recruiting within the UK Insurance sector since 2007. He joined the IDEX team in September 20...

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  • Adam Burns

    Client Director

    Mobile: 07983 125 429 | E-mail: adam.burns@idexconsulting.com​Specialising in Insurance recruitment across the West Midlands & South West, Adam recruits from entry level to ...

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  • Claire Capehorn

    Client Director

    ​Mobile: 07818 236 183 | Email: caire.capehorn@idexconsulting.comClaire is a Talent Acquisition & Recruitment Leader with over 20 years' insurance market experience working ...

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  • Allison Marshall

    Client Partnership Director

    Mobile: 07943 375 890 | E-mail: Allison.Marshall@idexconsulting.com​Allison is responsible for working with IDEX's strategy for retained partnership clients, delivering talent w...

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Check out other experts:
  • Matt Green
  • David Carr
  • Richard Martin
  • Paul Davey
  • Colin McKenna
  • Kim Mathers
  • Rob Blackman
  • Gemma Henderson
  • Stuart McKenna
  • Adam Burns
  • Claire Capehorn
  • Allison Marshall